The Vequlio help desk
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A quiet place to sort out boards, recordings, purchases, and account questions. Start with an answer below, or write to us directly.
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Getting startedDo I need to sign up with an email address?
No. Vequlio uses a device-based account identifier. Read and agree to the Terms and Privacy Policy in the app, then tap Start. Keep access to the same device identifier if you want to return to your saved account.
Getting startedWhere should I begin in the app?
Make a board for a familiar place or routine. Add a few phrases you want close at hand, then try showing or playing one. You can change the words later.
Boards & mediaCan I use Vequlio without photos or recordings?
Yes. Text works on its own. Photos and voice recordings are optional and are only requested when you choose to add them. You can change camera, Photos, or microphone access in iOS Settings.
Boards & mediaWhy is a picture or saved board missing?
Check your connection and reopen the page. Display images load from the service, while a new board or media change may need time to finish syncing. If something is still missing, email us with the board name and what you last changed.
Embers & purchasesWhat are Embers used for?
Embers unlock selected starter packs and Life Scripts. The app shows the Ember cost before you unlock one. Using, showing, or playing a phrase does not spend Embers.
Embers & purchasesI bought Embers, but my balance has not changed.
Keep the app connected and reopen the Ember Store so a pending transaction can complete. If the balance still has not changed, email us the product name, approximate purchase time, and Apple transaction ID if available. Do not send your card number or full payment details.
Embers & purchasesHow do I request a refund?
Apple handles App Store refunds. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. You can also email us if you need help identifying the item.
Account & dataWill my boards come back after I reinstall the app?
Only content that finished syncing can be restored, and the app needs access to the same account identifier. A new installation or a lost identifier may not find an earlier account automatically. Contact us before removing the app if you are unsure about an important board.
Account & dataHow do I delete my account data?
Select Delete saved data in your profile. Once deletion succeeds, all data associated with your account on our servers is deleted and local copies are cleared. Logging out or uninstalling does not delete account data. If you need help, email Vequlio@gmail.com.
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Send a short description of the issue and the steps you took. For a purchase question, include the product name and transaction ID if you have it. Please leave out passwords and full card details.